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Franchisors, Step Up: How to Address Franchisee Compliance

 

Every franchisor’s worst nightmare: having their good brand name and sterling reputation dragged through the mud by employees’ of franchisees.

4 Ways To Clean Up Your Franchise Issues

Posted in franchise processes, franchisee, franchise issues on by Chainformation Team

This Entrepreneur’s Franchise 500 list features 10 commercial cleaning franchises that have regularly claimed a spot in the top 200.

For Franchises, One Size Does NOT Fit All

Posted in internal communications on by Chainformation Team

 The Ten Spot brainchild and CEO Kristen Wood could be accused of biting off more than she could chew.

The guerilla, no-nonsense beauty bar and salon concept first took off in Toronto, Canada, in 2006, when Ms. Wood was only 24 years old.

To date, the brand has successfully opened 14 locations, 11 of which are franchisees and it’s been a steep learning curve for Ms. Wood. Luckily, she never [...]

Franchising Is: Teaching A New Dog Old Tricks

Posted in on by Chainformation Team

 

 

“We want to open big and stay big.”

So says Tom Lewison, CEO of Wild Wing Cafe, a restaurant chain in the south and southeastern United States, expanding into Canada.

His sentiments are echoed by the CEO of Teriyaki Madness, an Asian-food concept restaurant chain in North America.

Franchisors and senior executive management are asking themselves:

“What would keep this momentum going and [...]

When Your Franchise Brand Interferes With Your Company Brand, Expect Chaos

Posted in on by Chainformation Team

What’s in a (brand) name?

Franchises are primary people driven. And it doesn’t matter what format your business takes on.

Building a franchise with multiple units centered around a service? That obviously relies on person-to-person interaction.

And serving “guests” in a restaurant for brunch, lunch or dinner? That’s all about making the experience of being served on par with the excellent [...]

3 Signs your internal communications is failing

Posted in internal communication platform on by Chainformation Team

The internal communication is essential for any business. Without it, growth and prosperity become way too tedious and sometimes even impossible. Too many parts of your business and organization depends on your internal communications. But realizing and seeing the flaws within it is not always easy, it’s just not very obvious. That’s is why we’ve put together this list of three signs [...]

Are In-Store Variations in Brand Affecting Your Revenue?

Instead of “managing your expectations”, can being a franchisor deliver on those visions of business growth, bankable, steady income and global expansion?

Absolutely. And it doesn’t require an overwhelming, top-down overhaul, total rethink or cause friction for franchisees.

Even better: it’s based on something you already have, that’s already built and articulated. Now, all you have to do is [...]

5 On-Site Franchise Issues Affecting Your Bottom Line

At some point, retailers, restaurants and cafes come across the same issues. Across formats and offers, there are patterns of “mediocrity” that emerge.

Common to all are these 5 specific issues that, time and again, negatively affect the bottom line. Why? Because these are behaviours that stop effective on-site operations from being executed.

 If any of these sound familiar, we’ve got the [...]

Master These 4 C’s for Franchise Success

Posted in digital manuals, franchise communication, Franchise on by Chainformation Team

Franchises are “brands in motion”.

Whether global, national or local, they have a distinct identity with physical, “brick & mortar” locations.

The franchise model can get complex and there can be many moving parts. Operations, marketing, internal onboarding, business reporting -- and that’s the tip of the iceberg.

But before you get bogged down with the details, we’d like to help you zoom out [...]

How to Fix a Broken Customer Experience

Posted in customer experience, franchise intranet, branding on by Chainformation Team

The Business Challenge

What is one of the biggest concerns that plague franchisors?

The franchise model is a true-blue testament to a strategy of running operations under a business that works.

Franchisors who have cultivated their business and brand from the ground-up have done so a combination of online and physical marketing, excellent customer service (that is often one-to-one) and a [...]

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