Franchise businesses which collect and use data from European citizens – whether established in the EU or not - should already be aware that the legal landscape which applies to handling customer data has changed dramatically with the implementation of the EU General Data Protection Regulation ("GDPR") which came into force on 25 May 2018.
YOUR DNA IS IN THE FRANCHISE OPERATIONS MANUALS
For any franchisor, system manuals along with training and internal communications are the foundation that allows your franchisees to consistently deliver on your Brand Promise. Think of them as the DNA of your franchise system.
Many, if not most Franchisors nurture their business with the ambition (and hope) of a future exit. There has gone considerable amounts of time and money into building a Brand with the market, but even more so internally with franchisees. The following article brings up some valid points and take-aways, but at the end of the day, any change has to be supported by clear, consistent and relevant [...]
This article pokes you in the eye about internal communications - it's absolutely vital in todays high pace business environment. For a Franchised network, dispersed over a vast geographical area, it's even more crucial. Compliance to the System, the Brand and the Concept is governed by effective internal information sharing.
Every franchisor’s worst nightmare: having their good brand name and sterling reputation dragged through the mud by employees’ of franchisees.
This Entrepreneur’s Franchise 500 list features 10 commercial cleaning franchises that have regularly claimed a spot in the top 200.
The Ten Spot brainchild and CEO Kristen Wood could be accused of biting off more than she could chew.
The guerilla, no-nonsense beauty bar and salon concept first took off in Toronto, Canada, in 2006, when Ms. Wood was only 24 years old.
To date, the brand has successfully opened 14 locations, 11 of which are franchisees and it’s been a steep learning curve for Ms. Wood. Luckily, she never [...]
“We want to open big and stay big.”
So says Tom Lewison, CEO of Wild Wing Cafe, a restaurant chain in the south and southeastern United States, expanding into Canada.
His sentiments are echoed by the CEO of Teriyaki Madness, an Asian-food concept restaurant chain in North America.
Franchisors and senior executive management are asking themselves:
“What would keep this momentum going and [...]
What’s in a (brand) name?
Franchises are primary people driven. And it doesn’t matter what format your business takes on.
Building a franchise with multiple units centered around a service? That obviously relies on person-to-person interaction.
And serving “guests” in a restaurant for brunch, lunch or dinner? That’s all about making the experience of being served on par with the excellent [...]
The internal communication is essential for any business. Without it, growth and prosperity become way too tedious and sometimes even impossible. Too many parts of your business and organization depends on your internal communications. But realizing and seeing the flaws within it is not always easy, it’s just not very obvious. That’s is why we’ve put together this list of three signs [...]