The internal communication is essential for any business. Without it, growth and prosperity become way too tedious and sometimes even impossible. Too many parts of your business and organization depends on your internal communications. But realizing and seeing the flaws within it is not always easy, it’s just not very obvious. That’s is why we’ve put together this list of three signs indicating your internal communications is failing. So, with no further ado.
You’re spending more time than you would prefer, reading– and replying to emails from your own colleagues.
Right, we will always have important correspondence going on through emails – that is not a problem per se, it’s part of the day to day tasks in any business, but it all comes down to what kind of emails are taking up your valuable time. If you’re spending a lot of time on internal emails to and from your own colleagues – then something is probably wrong. Why isn’t the answer to all these questions already known? Shouldn’t your workers already know the answer to whatever they are asking you about? Or shouldn’t they at least know where to find the answer themselves?
Overflown inboxes are a huge problem for a lot of businesses, surveys have told us that a common hub for internal communications have resulted in 80% less “internal email spam”. If your internal communication was better – imagine what you could do with all the time saved on this.
You're not meeting your goals.
It’s no surprise that don’t meet your monthly goals if you’re colleagues and workers aren’t even aware of them. But why is this? Why aren’t they aware? Because, you did send that email didn’t you? Exactly, and this brings us back to the first point of this list, internal email spam. Emailing can be a good communications tool, but you should never depend on it, it has too many flaws – “lost” or “undelivered” emails are just two of them and it's not very reliable. Important information like your monthly goals does not belong in your colleague’s inbox – it’s far too important and it should be available at all times. Information like this should be shared through a hub for internal communications – a platform that can guarantee that the right information is available and read by the right people.
You are seeing more and more customer complaints.
So, you have this perfect model which should keep every customer satisfied and in the rare case there’s an issue, it should be dealt with in an appropriate matter in order to turn that bad customer experience around before it results in an actual complaint. But still, the number of complaints are growing. It's easy to blame the growing number of complaints on your company growth but that's just wrong. A growing business should mean more of the good and less of everything that is less good.
One reason for customer complaints can be as simple as your company is not talking to each other. You need to communicate with your employees to keep them happy – happy employees make for happy customers, it’s really as simple as that.