What value does your intranet bring to your franchise network? Are your franchisees more engaged and effective than they would be without it? How important do your co-workers think it is? You spend a lot of time, resources and effort on your franchise intranet, so no wonder you want to know if it’s successful or not. In our last post we discussed why you should measure the success of your [...]
If measuring intranet success is a good idea or not, seems like a question with an obvious answer. Measuring success is the key to pretty much everything, and your franchise intranet is no exception. I was therefore planning to write a blog post about how to measure intranet success. Then I had second thoughts. If it’s that obvious, how come I run into people every now and then who say they want [...]
How can you be certain that critical know-how reaches the right individuals in your franchise network? And how do you know that your franchise manual gets read and used?
A real franchise leader understands the importance of equipping franchisees with the right knowledge, at the right time. Do your franchisees have visibility of what marketing campaigns are in the pipe for the first quarter – and are they on board? Do your franchisees know what’s expected of them, performance wise, and compliance wise? Have they bought into your vision and goals? There is no [...]
If you can identify your business from at least two of the scenarios below, then our free franchise assessment survey is for you:
Time to be honest; can your franchisees find the know-how and information they need to do a successful job today? We all know that the success of your franchise business builds on conformity and consistently delivered products and services. And the key to achieving both conformity and consistency, largely builds on your capacity to educate your franchisees and communicate effectively.
Franchise compliance is key to your business success. But delivering training and knowledge continues to be one of the biggest challenges.
It’s been said that the single biggest problem in communication is the illusion that it has taken place. In the world of franchising, communication needs to be in your DNA. If you feel your communication skills are broken, here are some warning signs:
No matter if you’ve gone for a digital approach or are still relying on printed franchise manuals in binders, one thing still has to click: usability. Written in a tone and style that everyone can grasp, clear about roles and responsibilities, and most importantly, setting guidelines for quality, the franchise manual can transform your branded network to a consistent high performer.
The preparation and ongoing maintenance of the operating manual, is for many the most demanding part of launching a franchise. But indisputably it is critical to the success of your system. Your operations manual is the single document that enables your franchisees to replicate your system in specific detail, providing you with the confidence that the quality of service will be the same across [...]