Chainformation Blog

Recent posts


How to Fix a Broken Customer Experience

Posted in customer experience, franchise intranet, branding on by Chainformation Team

The Business Challenge

What is one of the biggest concerns that plague franchisors?

The franchise model is a true-blue testament to a strategy of running operations under a business that works.

Franchisors who have cultivated their business and brand from the ground-up have done so a combination of online and physical marketing, excellent customer service (that is often one-to-one) and a [...]

Top ten list; Why your Franchise Intranet usage doesn’t meet expectations.

And what to start working on to fix it.

How a Franchise Intranet System can Enhance Share Value for the Franchisor.

There are plenty of reasons to maximize the shareholder value of your franchise business. Some franchisors could be looking to sell their businesses for profit or need to raise cash via share offerings, while others are concerned about persuading banks and financiers that their business is sound.

One size fits all – great for socks, not so much for Franchisee support and communications!

Why you should get serious about giving your Franchise Intranet a name. And how to get started. Part 1/2

 

Chainformation’s in depth How-To guide on the intranet naming process. Part 2/2

Part 2/2

Franchisees not being compliant – is that always bad? 5 hands-on tips how to cascade best practice across a franchise network.

5 hands-on tips how to cascade across your franchise network when one outlet finds a good solution/improves services.

How Franchisor/Franchisee communications impacts Customer Satisfaction and Brand Loyalty

What is Know-How in a Franchise? How to identify and describe it, so others can understand and act upon it.

Does having the right tools improve a franchise's internal communications capabilities?

I recently came across a really interesting and well written article “How the right tools can improve a franchise's internal communications” in a UK based Franchise Magazine, EliteFranchise. The author Jon Card, brings up the subject of how important internal communication and franchisee support is as an integral part of franchise growth and success. He interviewed a number of franchise [...]

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