Over the past twenty years, I've watched franchisors building their networks with passion and an absolute focus on their franchisees' success. But I’ve also watched with growing concern as that passion and focus sometimes becomes diluted as the central organization grows. Some Franchisors just take Franchisee compliance for [...]
Franchise businesses which collect and use data from European citizens – whether established in the EU or not - should already be aware that the legal landscape which applies to handling customer data has changed dramatically with the implementation of the EU General Data Protection Regulation ("GDPR") which came into force on 25 May 2018.
Your DNA is in the franchise operations manuals. For any franchisor, system manuals along with training and internal communications are the foundation that allows your franchisees to consistently deliver on your Brand Promise. Think of them as the DNA of your franchise system.
Many, if not most franchisors nurture their business with the ambition (and hope) of a future exit. There has gone considerable amounts of time and money into building a brand with the market, but even more so internally with franchisees.
The following article brings up some valid points and take-aways, but at the end of the day, any change has to be supported by clear, consistent and [...]
And what to start working on to fix it.
There are plenty of reasons to maximize the shareholder value of your franchise business. Some franchisors could be looking to sell their businesses for profit or need to raise cash via share offerings, while others are concerned about persuading banks and financiers that their business is sound.
Franchisees tend to be thirsty for information from their parent company. Unfortunately, many franchisors agree, believing that “the more we give them the better.”
Intranets are becoming a must-have for franchise-based businesses. That’s no surprise. A well-designed intranet has huge benefits for franchisors and franchisees alike.
5 hands-on tips how to cascade across your franchise network when one outlet finds a good solution/improves services.
