According to a recent study by Franchise Mind Corp., 50% of Franchise Master Licensees are not satisfied with ongoing support from the Franchisors and want help to perform better. Here are three critical findings:
Consistency is the ultimate proof that your franchise is accomplishing what it’s set out to be. The bottom line is, that if your franchise is not able to provide the same customer experience, product and service across all of your locations, you are failing to live up to customer expectations. And once you have battled the price war, optimized your supply chain, and tweaked your business model [...]
While many Europeans (and some Americans) are heading out for well-deserved summer holidays, business owners are using the summer period to prepare for the fall and build a better performing business model. This is a great time to take a look at your intranet. Equipped with franchise software, you can turn your static intranet to a high performing franchise intranet that empowers your [...]
Something is brewing across the franchise community: a heightened focus on compliance.
Study after study shows that providing a consistent customer experience from location to location, is the most critical component in building a successful franchise. Yet many start-ups fail to appear coordinated when going from single to multi-unit. How do you keep staff up to speed and informed in real time [...]
As any franchise owner or multi-unit store operator will testify, there comes a time when internal communications need to be tackled; how to best keep staff informed and properly trained. Over my +15 years in franchise/retail, I’ve seen client after client facing this dilemma: Having focused on growth and adding new locations, a new reality creeps up; becoming better organized, establishing [...]
As per the Franchise Business Economic Outlook report of the International Franchise Association (or IFA), growth rate of new franchise business in 2013 will outpace the expected growth in most private sectors. Concomitantly, the Annual Business Leader Survey by IFA confirms that while entrepreneurs consider the franchise business to be a sound investment option, franchise development along [...]
What you need is a high powered Intranet fuelled by a franchise software based in the cloud.
The death of the traditional operations manual is official. Retail and Franchise leaders around the world are embracing a more efficient way to support daily operations in the store: in the cloud.
This trend has been facilitated by more affordable hardware, virtually zero-cost hosting, and most importantly, franchise software developed specifically for a franchising/retail. Franchise [...]
Swedish pharmacy chain implements high powered Intranet to laser focus on compliance and communications.
Chainformation, a leading provider of software for retail, franchise and chain businesses, has implemented its franchise software platform with Vårdapoteket, a Swedish nationwide pharmacy chain with 30 locations and annual sales of 1900 MSEK (280 MUSD). The cloud based franchise software, [...]
How do you define success in your franchise organization? Many organizations that run efficient operations constantly study their key performance indicators, KPIs, to measure the quality of performance on a store by store basis. That can be very helpful in understanding root causes of problems and fixing them. Another critical component in the world of franchising is the level of brand and [...]