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Franchisors: Do you just call it your "support office" or do you live by it?

You need to help your support team to understand the franchise

Over the past twenty years, I've watched franchisors building their networks with passion and an absolute focus on their franchisees' success. But I’ve also watched with growing concern as that passion and focus sometimes becomes diluted as the central organization grows. Some Franchisors just take Franchisee compliance for [...]

For franchises, one size does NOT fit all

Posted in internal communications on by Chainformation Team

 The Ten Spot brainchild and CEO Kristen Wood could be accused of biting off more than she could chew.

The guerilla, no-nonsense beauty bar and salon concept first took off in Toronto, Canada, in 2006, when Ms. Wood was only 24 years old.

To date, the brand has successfully opened 14 locations, 11 of which are franchisees and it’s been a steep learning curve for Ms. Wood. Luckily, she never [...]

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