Customer Experience: Why do so few get it right? According to a CEI Survey, 86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consistently meet their expectations. If customer experience is the next competitive battleground, why do so few get it right? Whether it’s poorly trained staff or a lack of internal processes, the root to the [...]
Something is brewing across the franchise community: a heightened focus on compliance.
Study after study shows that providing a consistent customer experience from location to location, is the most critical component in building a successful franchise. Yet many start-ups fail to appear coordinated when going from single to multi-unit. How do you keep staff up to speed and informed in real time [...]
"Brun og Blid" Taps Chainformation for High Powered Franchise Intranet and Digital Operations Manuals
MALMO, SWEDEN--(May 14, 2013) - Chainformation, a leading provider of software for retail, franchise and chain businesses, today announced it will implement franchise software with Brun og Blid, the largest tanning franchise in Norway, currently with 136 locations.
Today we announced WorkMap for improved franchise compliance and operations manuals. This is something I am really excited about and you will be hearing much more about over the coming months!
A franchise intranet that delivers consistency and efficiency is key. A franchise intranet enables more successful franchise businesses. A single entry point for communication, training and operations management. It is paramount for franchisors to successfully manage their franchise business. Franchisees will benefit from having a one-stop-shop for information and operational functionality, while [...]
As any franchise owner or multi-unit store operator will testify, there comes a time when internal communications need to be tackled; how to best keep staff informed and properly trained. Over my +15 years in franchise/retail, I’ve seen client after client facing this dilemma: Having focused on growth and adding new locations, a new reality creeps up; becoming better organized, establishing [...]
As per the Franchise Business Economic Outlook report of the International Franchise Association (or IFA), growth rate of new franchise business in 2013 will outpace the expected growth in most private sectors. Concomitantly, the Annual Business Leader Survey by IFA confirms that while entrepreneurs consider the franchise business to be a sound investment option, franchise development along [...]
What you need is a high powered Intranet fuelled by a franchise software based in the cloud.
The death of the traditional operations manual is official. Retail and Franchise leaders around the world are embracing a more efficient way to support daily operations in the store: in the cloud.
This trend has been facilitated by more affordable hardware, virtually zero-cost hosting, and most importantly, franchise software developed specifically for a franchising/retail. Franchise [...]
Swedish pharmacy chain implements high powered Intranet to laser focus on compliance and communications.
Chainformation, a leading provider of software for retail, franchise and chain businesses, has implemented its franchise software platform with Vårdapoteket, a Swedish nationwide pharmacy chain with 30 locations and annual sales of 1900 MSEK (280 MUSD). The cloud based franchise software, [...]