So you have taken the decision to franchise your business. What’s next? Once you take the decision to franchise, building a solid foundation is critical. You can’t build a franchise on a foundation of sand. And it’s not just about financing and legal matters. Also consider your new responsibilities as a knowledge provider: establishing processes, providing training and guidelines, and ensuring [...]
Recent posts
Build Your Franchise House on a Foundation of Rock, Not Sand
Posted in
-,
Chainformation Blog,
cloud based franchise software,
digital franchise manuals,
franchise intranet,
Franchise Intranet,
franchise manual,
Franchise Software,
franchise software platform,
franchise software system,
franchise training,
online franchise manuals,
workmap
on
February
07,
2014,
01:03
PM
by
Chainformation Team
Customer Experience: Why Do so Few Get It Right?
Posted in
-,
Chainformation Blog,
customer experience,
Franchise Intranet,
franchise manual,
franchise software,
Franchise Software,
operations manual,
WorkMap,
workmap,
workmap methodology
on
July
25,
2013,
10:05
AM
by
Chainformation Team
Customer Experience: Why do so few get it right? According to a CEI Survey, 86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consistently meet their expectations. If customer experience is the next competitive battleground, why do so few get it right? Whether it’s poorly trained staff or a lack of internal processes, the root to the problem [...]
3 Things Your Franchise Intranet Must Have For a More Consistent Customer Experience
Posted in
-,
Chainformation Blog,
cloud based,
cloud based franchise software,
digital franchise manuals,
franchise communication,
franchise consulting,
Franchise Intranet,
franchise marketing,
franchise operations,
franchise operations manuals,
franchise processes,
franchise software,
Franchise Software,
online franchise manuals,
operations manuals,
processes,
retail operations,
workmap
on
July
24,
2013,
03:27
PM
by
Chainformation Team
Something is brewing across the franchise community: a heightened focus on compliance.
Study after study shows that providing a consistent customer experience from location to location, is the most critical component in building a successful franchise. Yet many start-ups fail to appear coordinated when going from single to multi-unit. How do you keep staff up to speed and informed in real time in [...]