Customer Experience: Why do so few get it right? According to a CEI Survey, 86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consistently meet their expectations. If customer experience is the next competitive battleground, why do so few get it right? Whether it’s poorly trained staff or a lack of internal processes, the root to the problem [...]
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Customer Experience: Why Do so Few Get It Right?
Posted in
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Chainformation Blog,
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on
July
25,
2013,
10:05
AM
by
Chainformation Team