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Franchisors: Do you just call it your "support office" or do you live by it?

You need to help your support team to understand the franchise

Over the past twenty years, I've watched franchisors building their networks with passion and an absolute focus on their franchisees' success. But I’ve also watched with growing concern as that passion and focus sometimes becomes diluted as the central organization grows. Some Franchisors just take Franchisee compliance for [...]

GDPR - top 10 to get your franchise in shape?

Posted in franchise compliance, franchising, franchise issues on by Anders Hall

Franchise businesses which collect and use data from European citizens – whether established in the EU or not - should already be aware that the legal landscape which applies to handling customer data has changed dramatically with the implementation of the EU General Data Protection Regulation ("GDPR") which came into force on 25 May 2018.  

Without the DNA of your franchise system, there will be no replicating and no growth. It’s simply an evolutionary fact.

Your DNA is in the franchise operations manuals. For any franchisor, system manuals along with training and internal communications are the foundation that allows your franchisees to consistently deliver on your Brand Promise. Think of them as the DNA of your franchise system.

Selling your franchise company? Plan carefully and beware.

Posted in Chainformation, Franchise, brand management on by Anders Hall

Many, if not most franchisors nurture their business with the ambition (and hope) of a future exit. There has gone considerable amounts of time and money into building a brand with the market, but even more so internally with franchisees.

The following article brings up some valid points and take-aways, but at the end of the day, any change has to be supported by clear, consistent and [...]

How important is internal communication in my business?

Posted in franchise compliance, franchise issues, compliance process on by Chainformation Team

This article pokes you in the eye about internal communications - it's absolutely vital in todays high pace business environment. For a Franchised network, dispersed over a vast geographical area, it's even more crucial. Compliance to the System, the Brand and the Concept is governed by effective internal information sharing. 

Franchisors, step up: How to address franchisee compliance

 

Every franchisor’s worst nightmare: having their good brand name and sterling reputation dragged through the mud by employees’ of franchisees.

4 ways to clean up your franchise issues

Posted in franchise issues, franchise processes, franchisee on by Chainformation Team

This Entrepreneur’s Franchise 500 list features 10 commercial cleaning franchises that have regularly claimed a spot in the top 200.

For franchises, one size does NOT fit all

Posted in internal communications on by Chainformation Team

 The Ten Spot brainchild and CEO Kristen Wood could be accused of biting off more than she could chew.

The guerilla, no-nonsense beauty bar and salon concept first took off in Toronto, Canada, in 2006, when Ms. Wood was only 24 years old.

To date, the brand has successfully opened 14 locations, 11 of which are franchisees and it’s been a steep learning curve for Ms. Wood. Luckily, she never [...]

Franchising is: Teaching a new dog old tricks

Posted in on by Chainformation Team

“We want to open big and stay big.” So says Tom Lewison, CEO of Wild Wing Cafe, a restaurant chain in the south and southeastern United States, expanding into Canada.

His sentiments are echoed by the CEO of Teriyaki Madness, an Asian-food concept restaurant chain in North America.

Franchisors and senior executive management are asking themselves: “What would keep this momentum going and what [...]

When your franchise brand interferes with your company brand, expect chaos

Posted in on by Chainformation Team

What’s in a (brand) name? Franchises are primary people driven. And it doesn’t matter what format your business takes on.

Building a franchise with multiple units centered around a service? That obviously relies on person-to-person interaction.

And serving “guests” in a restaurant for brunch, lunch or dinner? That’s all about making the experience of being served on par with the excellent [...]

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